FAQ · thirteen questions
Common questions
Quick answers about how we work, what we handle, and what happens after launch. Every answer is on this page, nothing hidden behind a click.
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Email support@noventra-automation.com and we answer within one business day.
Get your free analysisHow we work
Seven questions
What kinds of automations do you build?
We build custom workflows for SMBs across communication, payments and collections, and customer success. Examples include AI inbox responders, invoice automations, onboarding sequences, and lead routing. Browse the Workflows page for the full catalogue, or describe what you have in mind in the discovery quiz.
Do I need any technical knowledge to use this?
No. We design, build, host, monitor, and maintain the workflows. You authorise access to your tools, then the system runs in the background. You don't need to write code, manage servers, or learn how the automation works under the hood.
Can I request a workflow that's not in your catalogue?
Yes. The catalogue is a starting point, not a limit. If you have a process you want automated and it isn't already documented, describe it in the discovery quiz and we'll evaluate whether we can build it.
Will this work with the tools we already use?
We can usually work with common business tools such as Gmail, Google Sheets, forms, CRMs, invoicing platforms, and other systems with API, email, webhook, or export support. If a tool is unusually restricted, we will say so during the discovery review. See the Integrations page for what's currently supported, or ask about a specific tool in the discovery quiz.
How is this different from Zapier?
Zapier is a tool you configure and maintain. Noventra Automation is a managed service: we design, build, host, monitor, and adjust the workflows on our infrastructure, so you are not expected to manage the automation day to day.
Do I have to log into anything?
Not to run your automations, those are fully managed and run without you. Every engagement does include a private client portal: a calm, plain-English, read-only overview of what your systems did, what was caught, and anything waiting on your decision. It is somewhere to look, not a tool to operate.
How much does business automation cost?
Simple workflows can start from £150/month (or $150/month for US clients), while larger or custom managed systems can exceed £1,000/month ($1,000/month for US clients). Every quote is scoped from a short discovery form, with no sales call required.
Security and data
Three questions
How is my data protected?
Data in transit and at rest is encrypted. We connect to your tools through OAuth where available, which authorises access without exposing your passwords. Access is logged and scoped to what each workflow actually needs.
Do you store our login credentials?
No. OAuth-based connections mean we never see or store passwords. For tools that require API keys, those credentials are stored encrypted and used only by the workflows that need them.
What happens to our data if we cancel?
When the engagement ends, hosting and monitoring stop with it. We retain your build configuration for 14 days in case you decide to restart. After 14 days, we delete everything tied to your account.
Support and changes
Three questions
What happens if a workflow breaks?
Errors get logged and handled in the background. If something needs human attention, monitoring catches it and we address it as part of your engagement. You don't need to flag every issue manually, but you can email support anytime.
Can we pause or change a workflow after launch?
Yes. Small adjustments and refinements are part of the engagement. For larger changes (new workflows or expanded scope), we'll quote that work separately. To pause a running workflow, just let us know.
Who do I contact if I have an issue?
Email support@noventra-automation.com. For non-urgent questions you can also use the contact form. We respond within one business day.
Have a question we haven’t covered?
Email support@noventra-automation.com, or describe the workflow taking time each week and we will come back with a recommendation.
2-minute scoping quiz. We respond within one business day.